This Privacy Policy explains how the Marketplace collects, uses, discloses, and protects personal information from Sellers, Buyers, and users who utilize services on the platform. The Marketplace itself is not a party to the transactions between Sellers, Buyers, and users but serves as an intermediary providing tools, resources, and support to enhance user experiences. By using the Marketplace, you consent to the terms of this Privacy Policy.

1. Information Collection

The Marketplace collects various types of information from Users (Buyers, Sellers, and others) to provide services and improve the platform experience. The information collected includes the following:

1.1 Information You Provide Directly

  • Account Registration Information:

    • When creating an account as a Buyer or Seller, the Platform collects:

      • Full name

      • Email address

      • Phone number

      • Physical address (including for shipping or billing purposes)

      • Payment information (e.g., bank details, credit/debit card information)

  • Transaction Data:

    • Information provided when listing, purchasing, or selling goods or services:

      • Item descriptions, prices, and quantities

      • Delivery addresses

      • Communications related to transactions

  • Support and Communication:

    • Information shared when contacting support or providing feedback, including messages and any attached files.

1.2 Information Collected Automatically

  • Device Information:

    • Details about the device used to access the platform, such as:

      • IP address

      • Browser type and version

      • Operating system and device identifiers

  • Usage Data:

    • Information about interactions with the platform, including:

      • Pages visited

      • Clicks, search queries, and time spent on the platform

      • Referring URLs (how you arrived at the site)

  • Cookies and Tracking Technologies:

    • For information on how the platform uses cookies, please refer to Section 6.

1.3 Information from Third Parties

  • Payment and Shipping Partners:

    • Details shared by third-party services (e.g., payment processors and shipping carriers) to facilitate transactions or verify user identities.

  • Social Media and Integrations:

    • If Users connect their accounts via social media platforms or other integrations, the Marketplace may collect information such as profile details and connected activity.

  • Fraud Prevention Services:

    • Data from third-party fraud prevention or identity verification providers to ensure platform security.

1.4 Sensitive Information

  • No sensitive personal information (e.g., health or biometric data) is intentionally collected. Users are advised not to share such information on the platform.

2. How Information is Used

The Marketplace uses the information collected in the following primary ways:

2.1 To Process Transactions and Payments

  • Verification: Information you provide is used to verify your identity and authenticate the details of your transaction.

  • Payment Confirmation: Your shipping address, contact details, and payment status are used to confirm that payment will be made at the time of delivery. This is essential for completing the transaction once the goods have been delivered.

2.2 To Facilitate Delivery

  • Order Fulfillment: Your shipping address, contact number, and product details are used to ensure that sellers can process, package, and ship your order. This information is shared with delivery companies or couriers to ensure accurate and timely delivery of goods.

  • Delivery Status Updates: Your contact information may be used to send you delivery updates, including estimated delivery times or delays.

2.3 To Communicate with You

  • Order and Payment Notifications: Your contact information (email, phone number) are used to send you updates about your order status, shipping confirmation, and payment details.

  • Customer Support: In case of issues with the Direct Payment transaction (Eg. Cash on Delivery (CoD)) or delivery, your information is used to communicate with you about resolving the issue, such as delivery delays or payment disputes.

  • Marketing and Promotions: If you’ve consented, your information may be used to send you marketing messages about special offers, discounts, or new products. You can opt-out of these communications at any time.

2.4 To Prevent Fraud and Ensure Security

  • Fraud Detection: Your personal and transaction details are used to monitor and identify potential fraudulent activity on the platform. This includes analyzing data to detect suspicious patterns or discrepancies in Direct Payment transactions.

  • Payment Integrity: Direct Payment transaction details at the time of delivery may be verified to ensure that the payment is collected properly. This helps to minimize the risk of non-payment or fraudulent activities.

  • Account Protection: Security measures, such as encryption, are employed to protect your personal and financial information from unauthorized access or breaches.

2.5 To Improve Our Services

  • Analytics and Feedback: User data may be collected and analyzed to understand your preferences and behaviors, enabling improvements on the platform and to personalize your experience. This includes using data from completed Direct Payment transactions to identify areas of improvement.

  • Performance Monitoring: Your data may be used to evaluate the effectiveness of the platform, including reviewing transaction success rates, delivery timelines, and user satisfaction.

2.6 To Comply with Legal and Regulatory Obligations

  • Legal Compliance: Your data may be used to comply with laws and regulations, including but not limited to consumer protection laws, tax reporting, anti-money laundering (AML) regulations, and any other legal obligations required by authorities.

  • Dispute Resolution: Your transaction data may be used to resolve disputes between Buyers and Sellers or to address any claims related to the Direct Payment transactions.

3. Information Sharing and Disclosure

Below are the circumstances under which your information may be shared or disclosed:

3.1 With Service Providers

Your information may be shared with trusted service providers to facilitate payments and delivery process. These include:

  • Payment Processors: Payment processors may handle the verification and processing of payments once the delivery is complete.

  • Logistics and Delivery Providers: Your delivery address, contact information, and payment status may be shared with delivery companies or couriers to facilitate the Direct Payment transaction and ensure timely delivery.

  • Fraud Prevention and Risk Management: To ensure the integrity of the Direct Payment system, your data may be shared with third-party providers that help detect and prevent fraud, ensuring that payments are made securely once goods are delivered.

3.2 With Marketplace Participants

To ensure that a transaction is completed, the following data may be shared with other participants in the marketplace:

  • Buyers: When you place an order, your shipping address, contact number, and payment status (Direct Payment) are shared with the Seller to enable them to prepare and ship your order.

  • Sellers: Once you confirm an order for Direct Payment, your shipping details and payment method are shared with the Seller, so they can prepare the goods and ship them for delivery.

3.3 Legal and Regulatory Compliance

Your personal information may be disclosed in certain situations, such as:

  • Legal Requests: If required by law, or in response to legal processes such as subpoenas or court orders.

  • Compliance with Regulatory Requirements: To comply with legal obligations, such as tax reporting, anti-money laundering (AML) regulations, or consumer protection laws, your information may be shared.

3.4 For the Protection of Rights and Safety

Your information may be disclosed when necessary to protect the rights, safety, and property of jamiamall.africa, its users, or the general public, including but not limited to:

  • Preventing fraud, identity theft, or other illegal activities.

  • Enforcing the Terms and Conditions or contractual agreements.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal and transaction information may be transferred as part of the transaction. You will be notified of any such change in ownership, and you will be provided an opportunity to opt out of further sharing of your personal data with the new entity.

4. Data Security

Jamiamall.africa is committed to protecting the personal information you provide while using the platform. While it facilitates Direct Payment transactions, the Marketplace does not process or store payment information directly. How the Marketplace ensures your data remains secure is outlined below:

4.1 Limited Role in Payment Processing

As a marketplace, jamiamall.africa enables Direct Payment transactions by coordinating with a Buyer and Seller. Any payment collection during Direct Payment transactions is handled by these third parties. The Marketplace does not process, handle, or store sensitive payment information, such as cash, card details, or other payment methods used at the time of delivery.

4.2 Protection of Personal Information

Although the Marketplace does not handle payment data, measures have been taken to secure the personal information required for order processing, such as:

  • Encryption: Personal data, such as your name, address, and contact information, is encrypted during transmission and securely stored on its servers.

  • Access Control: Access to your personal information is restricted to authorized personnel and trusted partners (e.g., delivery agents) who require it to complete the Direct Payment process.

4.3 Fraud Prevention

To protect your data and ensure the security of transactions, jamiamall.africa:

  • Monitors account activity and order patterns to detect and prevent fraudulent orders.

  • Requires identity verification for suspicious transactions.

4.4 Incident Management

If any security issue arises that involves your data, jamiamall.africa will:

  • Investigate the issue promptly.

  • Notify affected Users as required by applicable laws.

4.5 Your Role in Security

You can contribute to maintaining the security of your information by:

  • Ensuring that your account credentials remain confidential.

  • Only providing payment directly to authorized delivery agents as instructed.

4.6 Questions About Security

If you have concerns about the security of your information or the Direct Payment process, please contact the Marketplace Support team.

5. Your Rights

Jamiamall.africa respects your privacy and is committed to ensuring that you can exercise your rights regarding your personal information. Depending on your location and applicable laws, you may have the following rights:

5.1 Right to Access

You have the right to request access to the personal information that is collected, used, or shared about you by the Marketplace. Upon request, you will receive details of the data being held and how it is processed.

5.2 Right to Correction (Rectification)

If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated.

5.3 Right to Deletion (Erasure)

You may request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Please note that some data may need to be retained for legal, regulatory, or security purposes.

5.4 Right to Data Portability

You may request a copy of your personal data on the Marketplace be transferred to another platform, where technically feasible.

5.5 Right to Object

You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or profiling, unless there are compelling legitimate reasons to continue processing.

5.6 Right to Withdraw Consent

If your personal information was processed based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing conducted before your consent was withdrawn.

5.7 How to Exercise Your Rights

To exercise any of the above rights, please submit a request to the Marketplace Support team. When making a request, please provide sufficient information to verify your identity (e.g., your name, email address, and order ID) and specify the right you wish to exercise. The Marketplace Support team will endeavour to respond to your request within 30 days.

5.8 Limitations to Your Rights

Your rights may be subject to certain limitations under applicable laws. For example, your data may not be deleted if it is required for compliance with legal obligations, resolving disputes, or enforcing the Marketplace agreements.

5.9 Additional Information

Your identity may need to be verified before responding to your request, especially if you are asking for sensitive personal data or account information. This ensures that data access or corrections are provided only to the rightful owner of the data.

6. Cookies and Tracking Technologies

The Platform uses cookies and other tracking technologies to enhance your experience while accessing its services. This section explains how these technologies work, the information they collect, and how you can manage your preferences.

6.1 What are Cookies?

Cookies are small text files that are stored on your device (computer, mobile phone, or tablet) when you visit a website. These files help websites remember your preferences, improve user experience, and track interactions.

The Platform may use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the basic functionality of the platform, such as enabling you to complete transactions or access your account. They are essential for ensuring the accuracy of your order.

  • Performance and Analytics Cookies: These cookies collect data on your usage, such as the pages you visit, how long you stay, and any errors encountered. This information is useful to improve the platform’s functionality and optimize your shopping experience.

  • Functional Cookies: These cookies allow the Marketplace to remember your preferences (such as language and location) and other settings you’ve chosen during previous visits to personalize your experience on the platform.

  • Advertising and Targeting Cookies: These cookies are used to track your browsing behavior across different websites, enabling the Marketplace to display targeted advertisements based on your interests.

6.2 Other Tracking Technologies

In addition to cookies, the platform may use other tracking technologies, such as:

  • Web Beacons: Tiny graphics with a unique identifier, also known as “clear gifs,” that help track the behavior of Users on the website, including browsing patterns or whether emails were opened.

  • Local Storage and HTML5 Storage: These are used to store information locally on your device for quicker access and to maintain user preferences between sessions.

6.3 How The Marketplace Uses Cookies and Tracking Technologies

The Marketplace Uses cookies and tracking technologies for the following purposes:

  • Transaction Processing: To store your shopping cart details and ensure a smooth Direct Payment checkout experience, including saving your shipping information, order history, and preferences.

  • User Authentication: To keep you logged in during your session and prevent unauthorized access to your account.

  • Customization and Personalization: To remember your preferences, such as language or regional settings, and customize your shopping experience based on your past interactions.

  • Performance Analytics: To monitor and analyze usage patterns on the Marketplace, identify areas for improvement, and enhance overall performance.

  • Advertising and Marketing: To display personalized offers, promotions, and advertisements that match your interests, including ads related to delivery services.

6.4 Managing Your Cookie Preferences

You have control over the cookies and tracking technologies used on the Platform. Here’s how you can manage your preferences:

  • Browser Settings: You can manage or disable cookies through your browser’s settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may impact the functionality of the site, including the ability to complete a Direct Payment purchase.

  • Cookie Consent Management: When you visit the Marketplace, you may be prompted to accept or decline certain types of cookies. You can manage your preferences by clicking on the cookie settings link provided in the cookie banner.

6.5 Do Not Track (DNT)

Some browsers have a “Do Not Track” (DNT) feature that signals websites not to track your browsing behavior. However, due to varying standards and the lack of a universal definition of DNT, the platform may not respond to these signals in the same way that it responds to other cookie preferences.

6.6 Changes to Use of Cookies

The use of cookies and tracking technologies may be updated over time. Any changes will be reflected in this Privacy Policy. Please review this section regularly for the latest information on how cookies are used on the platform.

7. Retention of Information

Your personal and transaction information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and maintain the integrity of the Direct Payment process. Below are the details of how long your information will be retained and the reasons for retention:

7.1 Retention Period

Your data is retained for different periods depending on the type of information and its purpose:

  • Transaction Data: Your personal information (such as your name, delivery address, contact details) and transaction details (such as Direct Payment status) for a minimum of 2 years from the date of your last transaction. This retention period allows the Marketplace to process any issues related to the transaction, handle payment disputes, and comply with financial reporting requirements.

  • Account Information: If you create an account on the platform, your account information (e.g., name, email, password, and preferences) will be retained for as long as you keep your account active. If you choose to delete your account, the information will be retained only for as long as necessary to fulfill legal or contractual obligations, such as resolving disputes or fulfilling outstanding transactions.

  • Customer Support Data: If you contact the Marketplace Support team for assistance with a Direct Payment order or any other inquiry, the relevant communication logs, ticket information, and any records of resolutions may be retained for up to 1 year after the issue is resolved. This is necessary for providing consistent customer service and resolving any future queries or issues.

  • Marketing Data: If you have consented to receive marketing communications, your marketing preferences will be retained for as long as you wish to receive such messages. You may unsubscribe at any time, and your details will be removed from the platform’s marketing database upon your request.

7.2 Legal and Regulatory Obligations

Your information may be retained for a longer period if required by law, regulation, or governmental authority. For example:

  • Tax and Accounting: Ttransaction data, including payment records, may be retained for the period required by local tax laws or financial regulations, which may be 5 years.

  • Fraud Prevention: In order to prevent fraud and comply with anti-money laundering (AML) regulations, it may be required to keep certain transaction records for a period specified by local or international authorities.

7.3 Data Deletion and Anonymization

Once your information is no longer necessary for the purposes for which it was collected, it will either be deleted or anonymized in accordance with Marketplace data retention policy. Deletion and anonymization ensure that your data cannot be linked back to you or used to identify you personally.

  • Data Deletion: When data is no longer required or you request the deletion of your account, your personal and transaction data will be securely deleted from our active systems. However, residual copies of this data may remain in backup or archive systems for a limited period, as permitted by law.

  • Anonymization: In some cases, rather than deleting data, it may be anonymized for analytical or historical purposes. Anonymized data can no longer be linked to any individual and is used only for statistical or research purposes.

7.4 Your Right to Request Deletion

You have the right to request that your personal information be deleted under certain circumstances, such as when it is no longer necessary for the purposes it was collected for, or if you withdraw your consent. To exercise this right, you can send your request to the Marketplace Support team and the appropriate steps will be taken to comply with your request, in accordance with applicable data protection laws.

7.5 Ongoing Storage for Security or Legal Purposes

In some cases, it may be necessary to retain certain information for ongoing security purposes, legal claims, or the defense of legal actions, even if you request deletion. This retention is limited to what is necessary for such purposes and will be kept for the required duration, after which it will be securely deleted.

8. Children’s Privacy

Jamiamall.africa is committed to protecting the privacy and safety of children who use the platform and does not knowingly collect or solicit personal information from children under the age of 18.

8.1 No Intentional Collection of Children’s Personal Information

If it is discovered that the Marketplace has inadvertently collected personal information from a child under the age of 18, immediate steps will be taken to delete that information from its systems.

8.2 Parental Consent

For users who are under the age of 18, parental or guardian consent is required before collecting any personal information, if applicable. If a parent or guardian becomes aware that their child has provided personal information on the platform without their consent, they should contact the Marketplace Support team immediately, and the necessary actions will be taken to remove such information from Marketplace’s records.

8.3 Use of the Platform

The platform is not intended for use by children under the age of 18, and the Marketplace does not knowingly provide Direct Payment services or accept orders from minors. Any transactions on the Platform requires the User to be of legal age to enter into a binding contract and make payment arrangements.

8.4 Reporting Concerns

If you believe that the Marketplace has collected personal information from a child under the age of 18, or if you have any concerns about our data collection practices in relation to children’s privacy, please contact the Marketplace Support team . The concerns will be promptly investigated and appropriate action taken to address them.

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time in order to reflect changes in the Marketplace practices, technologies, legal requirements, or operational needs. When changes are made, the updated Privacy Policy will be posted on this page.

9.1 Notification of Changes

  • Online Updates: You will be notified of any significant changes to this Privacy Policy by posting the revised policy on our website. It is important that you review this policy periodically to stay informed about how your information is being protected.

  • Email Notification: If you have an account with on the Marketplace and the changes involve significant changes to how your data is handled, you may be notified by email to ensure you are aware of the updates.

9.2 Continued Use of the Platform

Your continued access of the Marketplace and use of the platform following the posting of changes constitutes your acceptance of those changes. If you do not agree with the changes, you may choose to discontinue using the platform or you may inquire about your options regarding the deletion or modification of your data by contacting the Marketplace Support team.

9.3 Effective Date

This Privacy Policy was last updated on 22nd November, 2024. Please refer to this date to understand when the policy was last modified.

10. Contact the Marketplace

If you have any questions, concerns, or requests regarding this Privacy Policy please feel free to contact the Marketplace Support team:

  • Email: support@jamiamall.africa

The Marketplace Support team is available to address your inquiries and will respond to your request as promptly as possible.